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  1. #1
    Junior Member
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    Boomwocket
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    PS4 Disk Drive Not working, tried reinstalling system software - PLEASE HELP!

    Hi folks,

    I played my PS4 this morning and everything was working fine. I came back a couple of hours later and suddenly there were two problems:

    1) The PS4 couldn't connect to the internet. I tried connecting it through an ethernet cable but it kept saying it couldn't detect anything. I tried all the usual internet faff, like restarting the router, but no luck (my internet is otherwise fine and all other devices are connecting).

    2) The disk drive wouldn't work. It wouldn't accept any disks (there is currently no disk inside). When I tried to insert a disk, it just made an unhealthy sound.

    So to remedy this I tried (in order) resetting the PS4 several times (including after unplugging everything); restoring default settings; rebuilding database; initialising PS4; reinstalling system sofware using a USB stick with system version v.4.01 installed.

    But nothing has worked. Most importantly it still won't accept any disks.

    Any ideas? I would really really appreciate any help!

    Thank you in advace

  2. #2
    Alex_68's Avatar
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    Lo-Zio-Ale
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    It seems a mechanical problem, nothing related to the firmware.
    I'd contact the Sony repair service nearest to you.
    PSN ID: Lo-Zio-Ale | Multiplayer mode: ON | Time zone: GMT+1 | My PSN Profile

  3. #3
    Senior Member don_bidarian's Avatar
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    don_bidarian
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    Quote Originally Posted by Boomwocket View Post
    Hi folks,

    I played my PS4 this morning and everything was working fine. I came back a couple of hours later and suddenly there were two problems:

    1) The PS4 couldn't connect to the internet. I tried connecting it through an ethernet cable but it kept saying it couldn't detect anything. I tried all the usual internet faff, like restarting the router, but no luck (my internet is otherwise fine and all other devices are connecting).

    2) The disk drive wouldn't work. It wouldn't accept any disks (there is currently no disk inside). When I tried to insert a disk, it just made an unhealthy sound.

    So to remedy this I tried (in order) resetting the PS4 several times (including after unplugging everything); restoring default settings; rebuilding database; initialising PS4; reinstalling system sofware using a USB stick with system version v.4.01 installed.

    But nothing has worked. Most importantly it still won't accept any disks.

    Any ideas? I would really really appreciate any help!

    Thank you in advace
    Does it try to spit out the disk?

    I had this problem several times and it has a very weird solution.

    unplug PS4, then press power button until it stops beeping, then plug in and turn on PS4.

 

 

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